Frequently Asked Questions

  • Most custom orders are processed and ready within 6-8 weeks. If you have a last-minute awards ceremony, please contact us about rush options.

  • Yes! All our trophies, plaques, and medals include customizable engraving options. We can work with text, logos, and specific fonts to match your organization’s branding.

  • Absolutely. For custom plaques and large orders, we send a digital proof for your approval to ensure every name and date is spelled perfectly before we begin the engraving process.

  • You can pick up your order locally in Vancouver, BC or Surrey, BC.

  • Yes, we do. We use secure packaging to ensure your awards arrive in pristine condition, no matter where the ceremony is being held. Shipping rates are calculated based on weight and destination.