Frequently Asked Questions
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Most custom orders are processed and ready within 6-8 weeks. If you have a last-minute awards ceremony, please contact us about rush options.
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Yes! All our trophies, plaques, and medals include customizable engraving options. We can work with text, logos, and specific fonts to match your organization’s branding.
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Absolutely. For custom plaques and large orders, we send a digital proof for your approval to ensure every name and date is spelled perfectly before we begin the engraving process.
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You can pick up your order locally in Vancouver, BC or Surrey, BC.
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Yes, we do. We use secure packaging to ensure your awards arrive in pristine condition, no matter where the ceremony is being held. Shipping rates are calculated based on weight and destination.